Clear Customer Account : Partial Payment (more than 2 open line items) F-32

Clear Customer Account: Process open items

To apply a partial payment when there are more than 2 open line items (see sample screen above),

    1. Deselect open items that are not to be cleared by double clicking on them (so that they display in black, as shown below).

You need to research the problem of what invoice is to be paid before running this procedure. You also need to know invoice date and WBS element.

In the Editing status box, the Not assigned amount shows the difference between the invoice and the payment, as shown below.

  1. From Edit menu, select Distribute by Age.In the Editing Status box, the Not assigned amount becomes zero, as shown below.

  1. Click on SaveThe Clear Customer: Display Overview screen appears, as shown below.

  1. Click on the first line item.The screen Clear Customer: Correct Customer Item appears, as shown below.

    1. Fill in these fields as indicated:
      • Bline date (change to date of invoice to which partial payment will be applied)
      • Dunning area (SR)
      • Assignment (WBS element)
      • Text (“Balance on invoice # 9xxxxxxx”)
    2. Click on Document Overview button.A message states that net due date is in the past.
    3. or Enter to continue.The Clear Customer: Display Overview reappears, as shown above in step C. Your line item text appears (not shown).
  1. Click on the second line item (shown in step C).The Clear Customer: Correct Customer Item screen appears, as shown below.

  1. Fill in these fields as indicated:
    • Assignment (WBS element)
    • Text (“Balance on invoice # 9xxxxxxx”)
  2. Click on Document Overview button.A message states that terms of payment changed.
  3. or Enter to continue.The Clear Customer: Display Overview screen reappears, as shown in step C. Your line item text displays (not shown).
  4. Save to Save.Result: A message displays “Document 1xxxxxxxx was posted in company code CUR”.
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